Terms of Service
Global CV Solutions
- Prices are subject to change without notice.
- Work will only commence on your Resume after payment has been received.
- When making a payment please ensure that you select the Resume type most applicable to your employment tenure. Our Resumes are prepared based on the number of years relevant working experience you possess and we cannot be held accountable for any incorrect choices. If an incorrect package is selected we will call you to discuss and reserve the right to amend charges if an incorrect package has been chosen.
- Orders placed should not be cancelled once work has commenced on that order. Should you place an order and then cancel it prior to work commencing on that order, we will refund you the full amount paid less 25%. In the case of credit card payments an additional 4% will be charged. If you cancel after work has commenced will refund 25% less an amount to be negotiated in relation to work already completed on your CV.
- Should we not receive the information necessary to prepare a draft of your Resume or Cover Letter within 2 weeks of your order being placed a refund will be provided without further notice less 50% administration charge.
- The draft of your Resume will be sent via email within 5 working days assuming you have provided us with all the relevant information within a reasonable timescale. (Working days include Monday to Friday and exclude weekends and all applicable public holidays).
- Should we be unable to process your request or cannot deliver within the specified timescales, we will notify you immediately. Charges will still apply for work already completed. Global CV Solutions will not be held liable for any losses incurred as a result of failure to meet these timescales.
- Your Resume and/or covering letter are based upon information that you supply. Global CV Solutions cannot accept responsibility for any false or inaccurate information supplied.
- We will continue to work on your Resume and/or cover letter free of charge for up to 10-days after delivery of the draft. We will make as many changes that are necessary during this period until you are totally satisfied and have accepted the final draft. Changes will be made within 24-hours of receiving applicable information. Should you wish to change any details after a) acceptance or b) expiry of the 10-day period, additional charges will be incurred.
- After the sending of the draft, you will have 24 hours (not including weekends and public holidays) to highlight any desired changes. If we do not hear from you during this period, we will assume you are completely satisfied and have accepted the document as final. Any changes required after this period may incur an additional charge.
- We specialise in the design of outstanding, well presented, informative interview-winning Resumes for candidates of all levels and industry sectors but we can in no way guarantee that the use of our products will result in a job offer. We do however guarantee our work for a period of 90 days; should you fail to be completely satisfied with your Resume, you can return your Resume to us and we will re-write your Resume for free. If you are still not satisfied with what we produce you can return your Resume to us for a refund of 100% of all money received. Of course every effort must be made within this period to obtain interviews with both employers and/or agencies. Global CV Solutions will not be held accountable if positions applied for are of an inappropriate level or if you have a lack of relevant skills and/or experience and this is the likely reason why no interviews have been sought.
- Global CV Solutions Limited - NZ Registered Company - 1854781
- Global CV Solutions reserves the right to change these terms and conditions at any time and without prior notice.
- Resumess are prepared for the employment market in the United Kingdom via our Glasgow office, for the employment market in New Zealand via our Auckland office and for the Australian market via our Sydney office. If you have any enquiries please contact us.
Refunds Policy
- It is our policy to continue to work on your Resume and/or cover letter free of charge for 10 working days, until you are completely satisfied and have accepted the Final Draft. We are so confident we will produce an outstanding interview winning Resume, we guarantee our work for a period of 90 days. Should you fail to be completely satisfied with your Resume, you can return your Resume to us and we will re-write your Resume for free. If you are still not satisfied with what we produce you can return your Resume to us for a refund of 100% of all money received. Of course all effort must be made within this period to obtain interviews with both employers and/or agencies. Global CV Solutions will not be held accountable if positions applied for are of an inappropriate level or if you have a lack of relevant skills and/or experience and this is the likely reason why no interviews have been sought. . If you have any enquiries please contact us.
Customer Complaints
Global CV Solutions are dedicated and motivated to provide you with an unrivalled customer experience. If you are unhappy with any part of our service, please contact us immediately. Complaints are taken seriously and we will ensure that the problem is resolved to the best of our ability.
- Personal data shall be used fairly and appropriately in accordance with our line of business.
- Personal data shall be obtained for the purpose of producing one of our products
- Personal data shall be used adequately, relevantly and not excessively in relation to the purpose or purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date.
